Computer Disaster

Solutions and strategies for the most urgent computer problems.

Hard drive dead or dying

Sometimes you get a warning about this and sometimes you don't.

If you are hearing strange noises emanating from your computer especially the hard drive area and especially if you are receiving some disk reading or writing errors, your disk is on the way out and should be replaced fast. (However, if you are using a USB 2 hard drive on a USB 1 port, the problem is probably not the hard drive).

If you boot up, and the computer cannot find the C: drive, that's a big hint. The problem may not be the hard drive but it is prudent to contact the computer manufacturer or do some other troubleshooting at this time.

BEWARE!

If you can get it booted either by itself or from the operating system installation disk, you can very often save the disk yourself by running a program called harddrive regenerator. This program actually fixes hardware failures in place and recovers apparently lost data. Although, this can get you going, it is prudent to get another hard drive which can be put into a USB case and use disk imaging software such as Acronis True Image to clone the failing hard drive. (Acronis True Image 11 Home award winning software is available here.) The clone can then replace the bad drive (See Fix Computer Problems for more information about this). If the disk restore succeeded, the original drive can be used as an extra drive.

If this failed and you don't have a backup, you can try a local repair outlet that you have strong recommendations for. Avoid the chain outlets.

In the worst case, there are professional data recovery services but these can be expensive. OnTrack Data Recovery is one that I have heard recommendations for.

The infamous BSOD (blue screen of death) problem

At any time a completely blue screen with a few lines of error messages appears at the top of your screen and the system is basically dead.

If your computer is at least partially functional or you have access to another computer, do a search for the error message on the Internet. It will indicate the likely cause of the problem and the suggested correction. If the problem is that your RAM memory is going bad, replacing the memory chips is described here.

The computer spontaneously reboots or turn itself off.

Most of the time this is caused by a hardware problem. Some trivial solutions are to make sure that the plugs are not loose and check that the fan is not being blocked causing the system to overheat. Otherwise, the power supply may be going bad and some troubleshooting is in order.

Sometimes this problem can be caused by a virus. Make sure that your computer internet security software is up to speed.

Nothing happens when you turn on the computer

You don't hear a peep and it's as if it's not plugged in.

First, check the obvious. Make sure that all plugs are connected securely. You may want to test the socket or power source to see if it is generating power. Otherwise, it is probably a power supply, cmos battery (a small battery that allows your motherboard to retain certain important settings) or motherboard problem. Contact your vendor or checkout other troubleshooting options. For the do it yourselfers among you, the fix computer problems article has links to installing these parts if necessary.

The system seems to power on but nothing appears on your monitor.

This may be caused by either a bad monitor or some recent software change that doesn't allow your computer to boot into Windows.

Try rebooting and keep pressing the f8 key. If different boot type choices appear on your screen something in your system has become corrupted.

It could either be a bad driver or something messed up in that complicated internal system database known as the registry. You have a good chance of getting your system back to the way it was before the problem by doing a Windows system restore. This article indicates how to do a system restore from safe mode.

If nothing appears, your monitor may have died or become disconnected. Make sure it is powered up, turned on and securely connected to your computer. If this doesn't help and you have another monitor, try it. Otherwise, follow troubleshooting steps.

For more details on some of these problems refer to this article 4 common pc problems you can fix yourself

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09/25/2008