Computer repair services
Find the best and the worst providers and get
tips on how to deal with them.
You want to have your computer fixed and back to
work quickly, with minimal fuss and minimal expense. We rate the
computer repair services based on this.
Tips and Considerations
An important issue to consider is the safety
of your personal and financial information. There are
notorious cases of repair technicians stealing or copying sensitive
One way to protect yourself is to encrypt
your data. One user reported using TrueCrypt-encrypted
virtual drives with password protection. Without this you will have to
depend on the integrity of the repair provider. You can learn more about encryption in the security and encryption article.
The My3cents site has personal reviews
of various repair services.
If you want to get service from HP (whom I have
found to be very helpful in general) here are the guidelines from someone who
worked for them in repair for a long time.
Remote computer repair
Remote computer repair services
perform repairs on your computer in your home. This has the advantage
of convenience and security. You can generally watch what the repair
technician is doing. PC Magazine has produced a fairly recent review of
these services. Firedog and GeekSquad
rated best, but some experts I know have panned GeekSquad. support.com
didn't rate as well as the others.
Carry in support
As far as vendor support is
concerned, Consumer reports says that most manufacturer support is dismal.
Reviews of major chains that
primarily sell computers also do repairs do not paint a
Chain stores are very focused on the bottom line.
Therefore, they don’t pay the techs very much and don’t attract quality
talent in general.
The large chain stores make the majority of their
profit from sales, not from tech services, therefore they can afford to
have customers unhappy with their support. If you know someone that had
a repair done at one of these places that was happy and can identify a
qualified repair agent, it can pay to follow up. However, you may come
up against the security issue here.
Small shops depend on repeat
business and have a vested interest in keeping their
customers satisfied. If the small shop has been in business
for a while, it is a good sign. If you need more reassurance, ask the
owner for references and check them out. You can get a better sense of
whether you can trust the small business with your private information
than with a chain.
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